Privacy Policy

Tiva Digital ("we", "us") provides web design and digital marketing services to Australian businesses. This policy explains what personal information we collect through this website, why we collect it, who else handles it, and how you can access or delete it. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect, and when

We do not require you to identify yourself to read this website. We collect personal information only in these situations:

• When you submit the contact form. Your name, email address, phone number, company name, the service you are interested in, and whatever you write in the message field.
• When you submit a support request. The contact details and request information you provide.
• When you browse. Standard technical information — IP address, browser type, pages requested and timestamps — logged by our hosting provider for security and reliability.

We do not collect sensitive information as defined by the Privacy Act, and we do not buy personal information from third parties.

How we use it

To reply to your enquiry, to provide and support the services you have asked for, and to meet our legal and record-keeping obligations. If you opt in to our email updates we will also send you those, and every one carries an unsubscribe link. We do not sell your personal information, and we do not use enquiry details to advertise to you on other platforms.

Who else handles your information

We use a small number of service providers to run this website. Some are located overseas, which means your information may be stored or processed outside Australia.

• Cloudflare — hosting, content delivery and security. Handles technical logs for every request, and stores enquiries submitted through the contact form.
• Meta (WhatsApp) — when you send an enquiry, we receive a WhatsApp notification containing what you submitted, so someone sees it quickly. Meta handles that message in transit.
• Google Analytics — website usage measurement, where enabled. It records how pages are used, not who you are, and we do not send it your name, email or phone number.

Cookies and analytics

This site sets no advertising cookies. Where website analytics are enabled, they set cookies to tell repeat visits from new ones and to measure which pages are used. You can block or delete these through your browser settings, or use your browser's "do not track" setting, without losing access to anything on this site. Nothing on this site requires you to sign in, so no session cookie is set.

How long we keep it

Enquiries are kept while we are in contact with you and for as long as we may need them for business records or to meet a legal obligation. When information is no longer needed for any purpose we are permitted to use it for, we delete it or de-identify it.

Accessing, correcting or deleting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email support@tivadigital.com.au and we will respond within 30 days. There is no charge for this. If we cannot do what you have asked, we will tell you why in writing.

Complaints

If you think we have mishandled your personal information, contact us first at support@tivadigital.com.au so we can try to put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change how we handle personal information we will update this page and change the date at the top. This policy was last updated on 17 August 2026.